IT Support Specialist

Johnstone Supply, The Balsan Group•Downingtown, PA

2d•Onsite

About The Position

Join Johnstone Supply | Balsan Group as an IT Support Specialist to provide essential technology support to branches and employees. This role is ideal for a detail-oriented, solutions-driven IT professional who thrives in a fast-paced environment and enjoys assisting others. You will be a key player in ensuring the smooth operation of technology systems across the organization.

Requirements

High school diploma or GED
Working knowledge of Windows OS and Microsoft Office
Experience supporting hardware, software, and basic networking
Strong problem-solving and organizational skills
Excellent communication and customer service abilities
Valid driver’s license with a clean driving record (occasional travel required)

Nice To Haves

Experience with Epicor Eclipse ERP
Familiarity with distribution, warehouse, or branch operations

Responsibilities

Provide timely, high-quality support for hardware, software, networking, and phone systems
Troubleshoot issues, resolve problems, or escalate to the appropriate IT team members
Support business applications, including Epicor Eclipse ERP
Assist employees with day-to-day technical needs and questions
Set up, configure, and deploy workstations, laptops, and peripheral equipment
Relocate and install equipment across branches as needed
Partner with branch teams to resolve system or hardware issues
Coordinate with third-party vendors for hardware and software support
Track, document, and follow up on IT support tickets and projects
Identify trends in recurring issues and help implement long-term solutions
Assist in developing IT procedures, documentation, and user guides
Support IT projects and system improvements as assigned