IT Support Specialist

Haag, a Salas O'Brien Company • Atlanta, GA

3d • $75,000 - $90,000 • Hybrid

About The Position

The IT Support Specialist serves to support the organization by providing onsite and remote employee technical support.

Requirements

• Associate's degree and/or bachelor’s degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
• 3-5 years of direct IT-related work experience
• Experience with computer hardware, software and printer support
• Experience with Microsoft Office 365 service and administration
• Experience with Microsoft client and server OS’ environments
• Experience with Manage Engine ServiceDesk or other ticketing systems
• Mobile device troubleshooting skills (Apple IOS and Google Android)
• Experience with asset management and license tracking methodologies
• Experience with Microsoft Active Directory (LDAP) and Group Policy concepts
• IP network troubleshooting skills

Nice To Haves

• Experience with Microsoft SharePoint, Power Bi a plus
• Knowledge of engineering application support such as AutoCAD, Revit etc.
• Experience with Microsoft File Services (e.g. DFS, replication, security & permissions)
• Knowledge of Virtualization technologies (VMware, Hyper-V, Citrix)

Responsibilities

• Support employee workstations, applications, network services, software, printers, Wi-Fi, etc.
• Provide employee training on new technologies and enterprise services
• Ensure customer satisfaction through the timely and professional resolution of employee problems, logged and tracked through our internal ticketing system
• Maintain documentation and knowledge base articles for employee use as well as internal IT processes
• Manage and provision new employee workstations, smartphones and other end user computing devices
• Document existing and new IT systems, services and processes
• Manage and work with local IT vendors
• Provide support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc
• Provide support and technical services for various company servers and 3rd party services
• Participate in planning and rolling out of new enterprise-wide company software and services
• Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)
• Make recommendations for improving existing systems and processes
• Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry
• Work with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives.

Benefits

• medical insurance
• dental insurance
• vision insurance
• basic life insurance
• 401(k) plan
• ability to purchase company stock at a discount
• PTO plans
• 10 paid holidays
• paid leave programs for military service
• paid leave programs for new parents
• merit increases
• performance discretionary bonus
• stock

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree