IT Support Specialist
About The Position
We are seeking an IT Support Specialist to join the Hireology IT team. In this role, you’ll report directly to the IT Manager and serve as a key partner for both our in-office and remote employees — handling everything from hardware and software troubleshooting to SaaS account management, identity and access controls, and endpoint security. We run a lean IT team — you’ll get real, day-one ownership, building skills and tackling problems that would take years to reach in a larger department. You’ll work closely with our IT Manager to define and continuously improve the processes that keep Hireology running smoothly.
Requirements
- 1–3 years in an IT support role
- Experience with Jamf or another macOS MDM tool
- Experience with an identity and access management platform (Okta, Entra, or similar)
- Solid understanding of networking fundamentals including Ethernet, TCP/IP, Wi-Fi, and VPN
- Strong communication skills — you can explain technical concepts clearly to a non-technical audience
- A self-starter mindset with the ability to manage and prioritize multiple open issues simultaneously
Nice To Haves
- Experience supporting users in a SaaS or tech-forward environment
- Google Workspace administration experience
- Shell scripting, Bash, or other automation experience
- Familiarity with compliance frameworks like SOC 2 & ISO 27001
- Experience with Zendesk or a similar helpdesk ticketing platform
- Exposure to AI and productivity tools at scale (Glean, Claude, Copilot, etc.)
Responsibilities
- Provide day-to-day technical support to employees across hardware, software, networking, and SaaS platforms
- Maintain and support our macOS-only environment, including device setup, configuration, and lifecycle management
- Administer and support core SaaS tools including Jamf, Okta, Google Workspace, Slack, Zoom, Zendesk, and Glean
- Support endpoint security and compliance initiatives, including SOC 2
- Test and coordinate software upgrades and OS deployments prior to company-wide rollout
- Develop and maintain IT documentation and inventory
- Obtain and maintain certifications in core platforms (Jamf, Okta, and others as the stack evolves)
Benefits
- Health, Dental, and Vision coverage from day one
- 401(k) with company match
- Unlimited PTO and mental health days
- A dedicated budget for certs, courses, and conferences
- Real career advancement — we promote from within
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
