IT Support Specialist

Cam Tran•Cramahe, ON

1d•Onsite

About The Position

Reporting to the IT Manager, the IT Support Specialist serves as both a hands-on support resource and a technical contributor to the broader IT infrastructure at Cam Tran. This position bridges day-to-day end-user support with meaningful responsibility for the health and maintenance of core systems including networking, servers, virtualization, and business applications. While handling system maintenance, network support, data integrity, and second-level troubleshooting, this position is expected to resolve user issues efficiently, contribute to infrastructure projects, and proactively maintain the reliability of systems that the business depends on.

Requirements

Solid working knowledge of Windows-based IT environments including servers, networking, and end-user systems.
Practical troubleshooting skills across hardware, software, and networking.
Customer-focused approach to IT support with strong verbal and written communication skills.
Ability to work both independently and collaboratively within a small IT team.
Comfortable following documented procedures while exercising sound judgment on day-to-day issues.
Familiarity with IT ticketing systems and service management practices.
Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field.
Three to five years of experience in an IT support, Systems Administration, or IT generalist role.
Demonstrated experience maintaining and supporting Microsoft Windows environments.
Working knowledge of virtualization platforms.
Experience supporting ERP or business applications at a user-support level.
Familiarity with barcode and label printing systems; experience with Zebra printers and BarTender is an asset.
Experience in a manufacturing or operations environment is strongly preferred.

Nice To Haves

Working knowledge of BarTender label printing software and Zebra printers considered an asset.
Proficiency with Microsoft Excel including formulas and basic macros; exposure to Microsoft Access or basic SQL querying.

Responsibilities

Provide first- and second-level technical support for hardware, software, and connectivity issues across desktops, laptops, mobile devices, and printers.
Manage new-user onboarding including workstation setup, account provisioning, and orientation to IT systems.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Assist users with ERP and business application navigation, login issues, and basic troubleshooting; escalate configuration or system-level issues to senior staff or vendors.
Log, track, and resolve incidents and service requests using the IT ticketing system, following established prioritization and escalation procedures.
Ability to assist when needed with maintenance or monitoring of servers, networking equipment, firewalls, and virtualization environments under the direction of senior IT staff.
Assist when needed with routine patch management, system updates, and backups.
Administer Active Directory and Microsoft 365 user accounts and permissions.
Assist with troubleshooting IT infrastructure.
Support manufacturing-floor technology including barcode scanners, label printers, and tablets.
Assist with Zebra printer configuration and BarTender label printing software.
Maintain uptime and reliability for systems critical to production operations.
Assist with data analysis and reporting using Microsoft SQL and Excel.
Maintain accurate records of incidents, resolutions, asset changes, and IT procedures.
Develop and deliver basic user training materials and guides for hardware, software, and IT best practices.
Work with vendors, developers, and external technicians to escalate and coordinate resolution of hardware or software issues.
Prepare evaluations of hardware or software upgrades and present findings to the IT team as required.
Other duties as assigned.