IT Support Specialist

BRINC • Seattle, WA

1d • Hybrid

About The Position

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and setting the standard for how IT operates as we scale. You will implement our endpoint management platform and build standard device images across a mixed environment of macOS, Windows, Linux workstations, and devices on the manufacturing floor. From onboarding new hires to managing the full device lifecycle, you'll own the infrastructure that keeps our team productive every day and collaborate closely with our Security Engineer and HR to make it seamless.

Requirements

• 3–5 years of IT support experience in a multi-OS environment
• Hands-on experience with JumpCloud, Jamf, Intune, or Kandji - JumpCloud preferred
• Administration-level proficiency in macOS, Windows 10/11, and Ubuntu/Debian Linux
• Experience managing patch cycles and EDR deployment across a mixed device fleet
• Google Workspace administration experience
• Jira Service Management experience - able to own and configure an IT helpdesk project
• Excellent written documentation habits

Nice To Haves

• Experience supporting engineering and developer workflows (VS Code, Docker, dev toolchains on Linux)
• Windows and Linux device imaging experience in a manufacturing or lab environment
• Scripting ability in Bash, PowerShell, or Python for automation
• Familiarity with SOC 2 evidence collection for endpoint controls

Responsibilities

• Deploy and manage identity, access, and device management for macOS, Windows, and Linux - consolidating device management, directory services, and patch management in a single platform
• Build and maintain standard OS images for Windows, macOS, and Ubuntu Linux workstations
• Enforce software update policies, patch management, and EDR deployment across all platforms
• Implement application allowlisting/blocklisting and manage software licensing
• Own and administer the Service Management Help Desk - build SLA schemes, request types, and routing rules for onboarding, offboarding, hardware, and access requests
• Serve as Tier 1/2 support for all hardware, OS, and software issues across engineering, manufacturing, and corporate staff
• Build a self-service knowledge base for common issues
• Manage virtual helpdesk support for remote employees
• Own end-to-end device provisioning - imaging, software install, account setup, and delivery from day one
• Create and maintain onboarding and offboarding runbooks
• Execute offboarding procedures - device wipe, account deprovisioning, and access revocation - within defined SLA
• Own Google Workspace administration - user lifecycle, group management, and organizational units
• Implement MFA enforcement and baseline security policies in coordination with the Security Engineer
• Assist with DLP configuration and data classification
• Build and maintain a comprehensive hardware asset inventory - serial numbers, assigned users, OS version, encryption status, warranty expiration, and location
• Own the full device lifecycle: procurement imaging deployment refresh decommission secure wipe
• Track software license inventory - seat counts, renewal dates, and utilization; reclaim unused licenses
• Establish and enforce patch cadences

Benefits

• Comprehensive medical, dental and vision plans for our employees and their families
• 401K plan
• Maternity and paternity leave
• Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
• Flexible work environment
• Orca pass (for those in Puget Sound)
• Free parking (Seattle office)
• Free snacks, drinks and espresso (Seattle office)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees