IT Support Specialist
Legrand North America•Anaheim, CA
•Onsite
About The Position
The IT Support Specialist provides comprehensive technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues onsite, while also delivering remote support to our global teams, to ensure uninterrupted productivity across the organization.
Requirements
- Proven IT experience supporting end users and computer systems is required
- Working understanding of TCP/IP, DNS, and DHCP network protocols is required
- Familiarity with ITSM principles and best practices is required
- Exercise professional interpersonal judgement and discretion to ensure productive relationships
- Skilled at diagnosing and resolving complex technical problems
- Demonstrated ability to learn quickly and adapt to new technologies
- Professionally and effectively communicate and work in a cross cultural/functional matrix organization
- Must be able to work independently and collaboratively within diverse cultures
- Effective planning, organizational, time-management skills, and demonstrated ownership and accountability in a fast-paced, high-growth environment are required
Nice To Haves
- ITIL 4 Foundation certification preferred
- Experience supporting Windows servers and network environments is preferred
Responsibilities
- Deliver advanced technical support and troubleshooting for end users at the Anaheim, CA facility of Legrand’s Data, Power, and Control business division, as well as provide remote support for global sites and users
- Leverage deep knowledge of enterprise IT infrastructure, network systems, and application environments, including Windows computers, OT systems, and IoT devices, to support manufacturing operations
- Regularly communicate and collaborate with internal and external IT functional experts, manufacturing staff and business stakeholders to ensure correct and timely support is delivered
- Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives, to implement innovative solutions
- Diagnose and resolve complex hardware and software technical issues
- Maintain and repair computers and peripheral devices
- Facilitate new employee setup, deployment, and onboarding
- Maintain accurate inventory of IT equipment
- Install and configure software on user machines to optimize system performance
- Coordinate maintenance and repairs with third-party vendors
- Purchase and provision IT supplies
- Perform other duties as necessary or assigned
Benefits
- Comprehensive medical, dental, and vision coverage
- High employer 401K match
- Paid time off (PTO) and holiday pay
- Short-term and long-term disability benefit plans
- Above-benchmark paid maternity and parental leave
- Bonus opportunities in accordance with the Company’s incentive plans
- Paid time off to volunteer
- Active/growing Employee Resource Group network
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
