IT Support Specialist

Voyago•London, ON

8d•CA$45,000 - CA$55,000•Onsite

About The Position

Voyago is currently hiring a Full-Time IT Support Specialist for an existing vacancy in London, Ontario. This role supports the day-to-day IT operations through the IT Helpdesk. Please note: this role is not remote and does require you to be onsite in our London Ontario office.

Requirements

College diploma or equivalent in IT related field
At least one year of experience in a similar role
Advanced experience with Windows OS environment, Microsoft 365 and its suite of applications (Teams, SharePoint and etc.)
Working knowledge of Ticket management platforms
Experience working with Smartphone and Tablet OS (eg. Android & iOS)
Strong technical knowledge, analytical and problem-solving skills
Work well in a team setting
Possess a full G license with a clean drivers abstract
Can provide a clean criminal record search
Effective communication skills
Highly organized and able to multitask
Exceptional customer service skills
Able to work onsite in our London Ontario location

Responsibilities

Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on Priority
Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update internal customer status and information
Pass on any feedback or suggestions by internal customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Performs miscellaneous job-related duties as assigned

Benefits

Comprehensive benefits packages for full time employees
Employee and Family Assistance Program
Great company perks program
Employee Referral Bonus for all staff
Assistance in professional development
Opportunities for a rewarding career with a growing, global transportation provider
Focus on innovation and sustainable environmental initiatives
Support the development, work-life balance and well-being of employees
Supportive corporate culture that encourages diversity and enables employees to flourish
Opportunities to build their own experience within a local, global Group