IT Support Specialist

Scorpion Enterprises • Las Vegas, NV

4d • Hybrid

About The Position

As an IT Support Specialist, you will help oversee computer systems for Scorpion and offer support to all Scorpion users. You will provide internal assistance, working directly with employees who use the computer systems and ensure each team member is set up for success in their workstations. In order to be successful in this role, you will need to be technologically savvy and enjoy assisting others. Strong customer service and communication skills, both written and verbal, are required to support users and keep the business running, all while delivering “next level” customer service.

Requirements

• Approximately 1 year of experience in a help desk, technical support, IT support, or similar customer-facing technology role.
• Familiarity with Windows 10/11 and macOS.
• Working knowledge of Microsoft Active Directory.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
• Familiarity with mobile operating systems, including iOS and Android.
• Basic knowledge of audio/visual and conference room technology.
• Ability to troubleshoot common hardware and software issues.
• Ability to explain technical concepts clearly to both technical and non-technical users.
• Ability to quickly learn and adapt to new hardware, software, and IT systems.

Nice To Haves

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred, or an equivalent combination of education, technical training, certifications, and relevant work experience.
• Industry certifications such as CompTIA A+, Network+, Security+, Google IT Support Professional Certificate, or Microsoft Certified credentials are a plus.
• Demonstrated commitment to continuous learning and staying current with emerging technologies and IT best practices.
• Experience supporting Windows and/or macOS environments is a plus.

Responsibilities

• Triage more complicated tickets and assign to Senior team members
• Identify, investigate, and resolve users’ problems with computer software and hardware.
• Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and workstation hardware along with troubleshooting audio conferencing systems.
• Consult with users to determine steps and procedures taken to identify and resolve the problem
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Collaborate with other team members to research and resolve problems
• Arrange service by software or hardware vendors to repair or replace defective products
• Maintain knowledge of technology innovations and trends
• Maintain hardware inventory to ensure each location has available stock
• Ensure computers are built for new hires and swaps in a timely manner
• Provide Quality Control on new user accounts and laptop setups
• Provide testing to OS and Application patches
• Create and update documentation as needed.
• Duties as assigned by IT Manager

Benefits

• 100% employer-paid medical, dental, and vision insurance
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree