IT Support Specialist

Avathon • Pleasanton, CA

6d • $70,000 - $110,000 • Onsite

About The Position

Avathon is looking for an IT Support Specialist to help manage Avathon’s corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee onboarding/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we build new solutions.

Requirements

• 4+ years’ experience in an IT Support or Help Desk role
• Experience installing and supporting PCs & Macs, software, and conference room equipment.
• Strong troubleshooting and problem-solving skills
• Fundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360
• Strong written and verbal communication skills
• Eager to learn, produces high quality work, and self-driven personality.

Responsibilities

• Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding.
• Install & troubleshoot laptops, printers, & conference room equipment.
• Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases and inventory management)
• Shadow senior team members to continue learning technologies and common tasks.
• Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, A/V troubleshooting
• Manage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS apps
• Manage offboarding process: Disable accounts, Google takeout, Backup user home directories, rebuild machines, disable building access, forward email to manager.
• Management of workstations including: Ensuring Filevault & Bitlocker encryption, Ensuring Firewalls enabled, Deploying OS updates/upgrades, Remote support, Hardware/software inventory restock, Machine repairs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed