IT Support Specialist

Bath Fitter•Harrisburg, PA

8h•Onsite

About The Position

We at Bath Fitter make up the Nation's #1 Bathroom Remodeling Company; we pride ourselves on the highest level of top-quality products and reliable customer service. Bath Fitter is dedicated to serving our customers and the local community. We bring a unique and innovative bath remodeling process to the market, providing the most thorough and gratifying experience possible for our customers. We are proud to provide the ultimate level of service for our customers and success for our sales team. We are a Qualified Remodeler TOP 10 company. As part of a nationally leading home remodeling brand, we continue to grow our sales each year. We span from the Mid-Atlantic through the Midwest with 27 offices and a footprint in 18 states. POSITION SUMMARY: The primary purpose of this position is technical assistance and support related to computer systems, hardware, or software. Responds to tickets, isolates problems, and determines and implements solutions all under the direction of the Director of IT. This position is on-site at our Lewisberry headquarters.

Requirements

Requires 3-5 years of relevant experience.
Must be able to lift at least 25 lbs.
Must have knowledge of LAN/WAN, Internet, e-mail systems, telecommunications and data communications, standard operating systems, software packages, software utilities, proper records maintenance, and storage for local and distributed environments.
Must have experience with LAN and WAN management and administration, including system configuration, setup, troubleshooting and user support.
Must be able to travel for work assignments and work additional hours as required including weekends.
Associates degree or related experience and/or training; or equivalent combination of education and experience which demonstrates the ability to perform duties comparable to those herein.

Responsibilities

Provide technical assistance and support for incoming tickets and issues related to computer systems, software, hardware, and mobile devices.
Respond to tickets either in person, over the phone, via the ticketing system or via remote control session.
Update knowledge base articles based on changing technologies
Maintain daily performance and health of computer systems.
Ask relevant questions to quickly determine the nature of the problem.
Walk user through problem-solving process.
Install, modify, and repair computer hardware and software.
Assist in documentation and cleanup of security threats.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi and other systems.
Install computer peripherals for users, including setting up new devices.
Follow up with users to ensure the issue has been resolved.
Utilize help desk reporting to determine malfunctions that continue to occur, and suggest ways to permanently resolve those issues.
Onboard and Offboard employees within various systems
Configure and deploy VOIP telephony (Teams).
Configure and deploy Mobile devices through MDM (Intune).
Manage users in Active Directory and Microsoft 365 environments.
Assist users with Sharepoint, OneDrive, Teams, and other Microsoft 365 applications.
Assists and provides support to other technology staff as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support and specialized training.
Assists in planning, coordinating, and consulting with vendors and clients for hardware/software purchases, product services, and support.
Provides e-mail documentation and updates knowledge base documentation as needed.
Recommends and specifies the purchase of related products and services.
Complies with all company safety policies and procedures.
Performs other duties as assigned to meet business needs.