IT Support Specialists

MANTECH • Halawa, HI

3d • Onsite

About The Position

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH! MANTECH seeks motivated, career and customer-oriented IT Support Specialists to join our team in Oahu Hawaii and Dallas Texas.

Requirements

• High school diploma and 10+ years of position-relevant experience (A bachelor’s degree may be substituted in lieu of 2 years of additional experience).
• Professional-level IT certifications (e.g., CompTIA Security+).
• High school diploma and 3+ years of position-relevant experience (A bachelor’s degree may be substituted in lieu of 2 years of additional experience).
• Foundational IT certifications (e.g., CompTIA A+).
• CompTIA Security+ or equivalent IAT Level II certification.
• Ability to follow established technical SOPs and maintain accurate technical records.
• Must hold an active Secret Clearance

Nice To Haves

• 12+ years of position-relevant experience.
• Experience working in a military IT help desk or network operations center.
• Proficiency in troubleshooting military-unique software and hardware.

Responsibilities

• Approves and monitors the technical support workflow for a diverse range of hardware and software platforms.
• Coordinate the resolution of escalated technical issues involving network connectivity and enterprise applications.
• Authorize the distribution of IT assets and the maintenance of detailed equipment inventories for organizational accountability.
• Oversee the day-to-day operation of Information Technology and Security Groups within a regional distribution framework.
• Coordinate technical assistance for forward-deployed personnel to ensure the continuous availability of critical mission systems.
• Validate the setup and maintenance of secure IT infrastructure required for large-scale military exercises in the Pacific.
• Provides leadership, guidance, and mentoring to subordinate staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED