IT Support Specialist

American Camp Association • Indianapolis, IN

3d • $20

About The Position

The IT Support Specialist will be responsible for providing technical support to staff, troubleshooting hardware, software, and connectivity issues. This role involves delivering software training, administering cloud systems, and supporting Microsoft Dynamics 365. The specialist will also develop and maintain IT operating procedures, ensure CRM/Protech data integrity, and manage the setup, configuration, and deployment of hardware. Additionally, the role includes onboarding and offboarding staff technology access and performing other related duties as assigned. The American Camp Association celebrates diversity and is committed to creating an inclusive environment for all employees. We are an equal opportunity employer and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of age, race, color, religion, national origin, sex, disability, medical condition, veteran status, marital status, sexual orientation, genetics, or any other non-job-related factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The American Camp Association works to make applying for positions accessible for all, including those with disabilities. If you require alternative methods of application or screening, please email us at [email protected].

Requirements

• Associate's degree in a related field, or 2+ years of equivalent experience.
• Prior tech support / help desk experience required.
• High level of integrity and discretion.
• Detail-oriented, with strong follow-through and documentation habits.
• Strong interpersonal, organizational, and communication skills; works well with people across all levels of the organization.
• Ability to prioritize and manage multiple support requests in a fast-moving environment.

Nice To Haves

• Database administration experience preferred.
• Microsoft Dynamics 365 administration experience preferred.
• Microsoft Power Platform experience (Power Automate, Dataverse, Power BI) a plus.
• Relevant certifications preferred.
• Nonprofit or association-sector a plus.

Responsibilities

• Providing technical support to staff, troubleshooting hardware, software, and connectivity issues.
• Delivering software training to staff on core systems, particularly Microsoft 365, Box, and Microsoft Dynamics 365.
• Administering cloud systems, including Microsoft 365, Box.com, Zoom, and GoTo Connect (phone system support).
• Supporting Microsoft Dynamics 365 administration, including adding new users, identifying and merging duplicate records, and monitoring system log files.
• Developing and maintaining IT operating procedures and knowledge base documentation.
• Maintaining CRM/Protech data integrity through recurring tasks such as scheduled data audits and cleanup routines.
• Setting up, configuring, and deploying laptops and other end-user hardware.
• Onboarding new staff on technology systems and access.
• Offboarding departing staff.
• Performing other related duties as assigned.

Benefits

• Health, vision, and dental insurance for employee and dependents with limited employer contribution.
• Retirement plan with generous employer match.
• Generous time off-plans including sick, vacation, personal, and holidays.
• Life insurance and long-term disability.
• Additional life insurance, short-term disability, and other supplemental options for employee and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree