IT Support Specialist

RK Logistics Group, Inc • Hayward, CA

just now • Onsite

About The Position

The IT Support Specialist will provide IT assistance to staff and customers, train end-users on hardware and software, resolve logged errors, monitor system performance, update software, upgrade hardware, maintain databases, ensure system security, document processes, and perform diagnostic tests. This role requires staying current with technological advancements and trends in IT support.

Requirements

• A bachelor's degree in computer science, information technology, or similar.
• 3-5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.
• Attention to detail
• Take ownership of assigned task and complete in a timely manner
• Integrity
• Demonstrate ability to interact well with others and follow instructions
• Flexibility and ability to adjust to sudden changes in operational goals
• Ability to read and write, comprehend basic checklists, forms or other documents
• Understanding of good documentation practices
• Ability to follow oral and written directions
• Must be able to stand, walk, use hands to handle objects, or reach with hands and arms, climb ladders, kneel, crouch
• Must be able to lift and move items up to 50 lbs. unassisted while using safe lifting techniques

Responsibilities

• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software, as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level