IT Support Specialist

Panago Pizza • Abbotsford, BC

1d • Onsite

About The Position

Panago Pizza Inc. is hiring a full-time IT Support Specialist to support corporate and franchisee operations and all IT support related issues. This role will be based at their Abbotsford Head Office. The ideal candidate will possess an entrepreneurial spirit, a "get it done and get it right" attitude, and be open-minded, innovative, and reliable.

Requirements

• Post-Secondary Diploma or Degree in Computer Science or equivalent experience.
• Preferred 1-2 years of experience providing technical support.
• Ability to complete tasks fast and with high quality.
• Excellent customer service, people, interpersonal and communication skills.
• Excellent technical skills.
• A vehicle and valid license are required.

Responsibilities

• Monitoring calls, email and ticket queues and ensuring proper resources are available to exceed set SLAs
• Providing training to staff on existing and/or new technologies
• Educating users/team and continually grow the knowledge base
• Working with different service providers and vendors regarding new services, service outages, transfers, escalations and product evaluation
• Providing technical support to Head Office, Call Centres and Store users by phone/e-mail or onsite
• Logging/tracking issues and inventory within our ticketing system to ensure proper documentation
• Completing MAC requests as well as participating in various projects as part of new technology rollout or maintenance
• Visiting sites and installing/configuring computer and network equipment as part of the new store opening, relocations/renovations or technology upgrades
• Performing network and user administration such as updates, monitoring, user account, email account and files/folder administration.
• Completing timely application testing as part of software development and/or enhancements
• Other duties as assigned by manager

Benefits

• Competitive salary and vacation benefits
• Comprehensive dental and extended health benefits
• A company that has sustainability as one of its core values
• Corporate support for paid community volunteering
• Learning opportunities, including support for training, self-development, and well-being
• Support for the work-life balance, including a flexible schedule
• A personal pizza allowance to share the pizza love with your friends and family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree