IT Support Specialist
About The Position
The IT Support Specialist is responsible for providing technical support to ensure the smooth and efficient operation of the organization's IT systems. The purpose of this role is to ensure that all technology-related issues are resolved in a timely manner, and that users are able to work effectively and efficiently with the IT systems and tools available to them. You will work closely with users across the organization to diagnose and troubleshoot technical issues, and provide guidance on the use of various hardware and software solutions. You will be responsible for monitoring and maintaining the organization's IT infrastructure, including servers, networks, and databases, to ensure that they are secure, reliable, and available. This role is 100% on-site.
Requirements
- Experience in software and hardware troubleshooting in a Help Desk or IT Support role.
- Experience in Google Workspace, Microsoft 365, and other cloud-based applications.
- Experience administering and supporting Slack and SharePoint.
- Expertise of Windows Operating Systems.
- Proficient knowledge of Google Workspace Admin Console.
- Strong organizational, analytical, and problem-solving skills.
- Possess excellent verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.
- Strong customer service skills.
- Ability and willingness to thrive in a fast-paced environment and able to adapt to changes.
- Ability and willingness to work irregular hours as needed to complete projects.
- Strong understanding of TCP/IP, DNS, and other related networking tools and concepts.
Responsibilities
- Provide day-to-day operational support for a wide range of desktops, laptops, tablets, printers, software, and cloud-based phone systems.
- Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and software.
- Create end user documentation for troubleshooting guides for common issues or scenarios.
- Process new hires, employee changes and separations including network and user account creations/modifications and coordination of equipment configuration and installation.
- Proactively monitor network usage and performance, and resolve any networking issues to prevent downtime.
- Implement backup and recovery services.
- Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
- Maintain and update hardware asset inventory using company tracking software.
- Help drive the strategy and roadmaps for support services, service desk, and desktop support.
- Perform other essential job functions as required or assigned.
Benefits
- Medical, Dental, and Vision Insurance (starting after 60 days)
- Paid Time Off
- 401(k) retirement plan with company match
- Professional Development Program to support your growth
- Access to our on-site gym and gaming lounge
- Catered team lunches every Friday
- Fun and energizing quarterly company outings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
