IT Support Specialist

Naveris•Waltham, MA

7d•$75,000 - $90,000•Remote

About The Position

Naveris, a commercial stage, precision oncology diagnostics company, is seeking an IT Support Specialist to join their fast-growing team. This entry-level role is ideal for an individual looking to grow their career in information technology while gaining exposure to a fast-paced biotechnology environment. The successful candidate will support day-to-day IT operations, troubleshoot hardware and software issues, assist with onboarding and device setup, and help maintain a secure and efficient technology environment for all users.

Requirements

2–3 years of experience in IT support, help desk, desktop support, or a related technical role; internships and co-op experience considered.
Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and common business applications.
Basic understanding of networking concepts, hardware troubleshooting, and endpoint management.
Strong customer service orientation with excellent communication and interpersonal skills.
Ability to prioritize tasks, manage multiple requests, and work effectively in a team environment.
Interest in learning new technologies and advancing within an IT organization.

Nice To Haves

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Experience supporting users in healthcare, diagnostics, biotechnology, or regulated environments is a plus.

Responsibilities

Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
Respond to employee IT requests and troubleshoot hardware, software, connectivity, and account access issues.
Escalate complex technical problems to senior IT staff when appropriate.
Document support activities, resolutions, and procedures within the ticketing system.
Configure, deploy, maintain, and inventory company-issued hardware and equipment.
Assist with software installations, updates, patches, and license management.
Support conference room technology, audio/video systems, and office productivity tools.
Assist with employee onboarding and offboarding processes, including account provisioning and device setup.
Support password resets, multi-factor authentication, and access requests.
Help maintain user permissions and adherence to security policies.
Assist with monitoring and maintaining network, endpoint, and cloud-based systems.
Support cybersecurity initiatives, device compliance efforts, and security awareness activities.
Identify and report potential security concerns and operational risks.
Maintain accurate IT asset records and documentation.
Participate in technology projects, upgrades, and office IT initiatives.
Recommend process improvements that enhance user experience and operational efficiency.
Comply with legal and regulatory requirements of HIPAA and accept and adhere to all policies and standards at Naveris.
Personally report any suspected violations or abuse and complete HIPAA training.