IT Support Specialist

Ball Arena • Denver, CO

1d • Onsite

About The Position

Kroenke Sports & Entertainment (KSE) is seeking an IT Support Specialist to join their Information Technology Department in Denver, Colorado. This role is responsible for providing support for PC hardware, software, and network connectivity for end-users, as well as supporting technical operations for events at KSE venues. The IT department focuses on building and maintaining a reliable and secure technology infrastructure while delivering quality services that are prompt, cost effective, and reliable.

Requirements

• Minimum High school diploma or GED, required
• 1 year experience working with maintaining personal computers and networks
• Adequate knowledge and skill to successfully diagnose and repair hardware or software problems regarding PCs, laptops, mobile devices, printers, and peripheral devices
• Understanding of network communications and security
• Demonstrable knowledge of Windows operating systems
• Able to provide advanced support for Microsoft Office applications
• Understanding of Microsoft Active Directory services
• Knowledge of Apple devices and operating systems
• Knowledge of mobile technologies and devices
• Excellent problem-resolution skills
• Excellent customer service skills
• Excellent communication skills
• Ability to work evenings, weekends, and holidays as needed at a variety of KSE venues

Nice To Haves

• 4 year college degree, preferred
• Computer Repair Certification
• 2 years experience working in a formal IT department

Responsibilities

• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on personal computers
• Services printers and peripherals
• Installs company-specified software packages such as operating systems, word processing, or spreadsheet programs, etc., onto computers
• Verifies correct system operation within KSE policies and guidelines
• Answers user questions in person and over the phone regarding system operations
• Diagnoses and resolves problems involving operating systems, applications, networking, and computer hardware
• Assists with network maintenance
• Moves hardware to accommodate personnel changes and needs
• Keeps abreast of new PC software and hardware product developments through self-study, technical conferences, courses and/or seminars
• Other duties as assigned

Benefits

• 12 Paid Company Holidays
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life Insurance
• Short and Long-term Disability
• Health Savings Account (HSA)
• Flexible Spending plans (FSAs)
• 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED