IT Support Specialist

TEKsystems • Atlanta, GA

1d • $35 - $40 • Onsite

About The Position

The IT Support Specialist will act as the go-to IT expert for their Atlanta office. This is a Tier 2–3 support role where you’ll handle complex technical issues, support leadership teams, and help drive IT operations forward. This is a high-impact, visible role with the opportunity to grow into an IT Manager position within 2–3 years.

Requirements

• 5+ years of IT support experience (Tier 2/3 preferred)
• Strong troubleshooting across: Windows OS, Microsoft Office / O365, Hardware and desktop systems, Basic networking
• Experience with a ticketing/help desk system
• Excellent communication and customer service skills
• Ability to support executives and Senior stakeholders
• Desktop support & help desk operations
• Active Directory
• Hardware troubleshooting & configuration
• IT infrastructure support
• Asset and inventory management

Nice To Haves

• Associate’s degree or technical training in IT (or equivalent experience)
• CompTIA A+
• Microsoft Modern Desktop Administrator
• Cisco CCNA
• Experience in a corporate office environment

Responsibilities

• Provide Tier 2–3 troubleshooting for hardware, software, and network issues
• Support executives and end users, including C-level interaction
• Diagnose and resolve complex technical problems
• Escalate issues to vendors or higher-level support when needed
• Maintain and monitor systems, devices, and IT infrastructure
• Troubleshoot network issues (including rack & stack, cabling, outages)
• Manage hardware, software, and asset inventory
• Support Active Directory, O365, and desktop environments
• Set up new users, permissions, and access
• Handle IT service requests through a ticketing system
• Provide guidance and training to users on systems and tools
• Act as an IT liaison and point of contact for the office
• Help mentor junior staff and support team development
• Partner with IT leadership on processes and improvements
• Assist in managing IT operations and performance
• Support AV setups and conferencing tools when needed
• Maintain documentation and improve service processes
• Provide after-hours support as needed
• Travel to other locations (10–15% travel)

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree