IT Support Specialist
About The Position
Supports day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Applies advanced advising skills or extensive technical expertise, full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction, mentors and may supervise team members. Provides a high level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Records, categorizes, prioritizes, and responds to basic user and system issues, as well as resolves more complex user and system issues.
Requirements
- 8+ years of experience as an IT professional
- 4+ years of experience supporting a help desk or service desk
- Ability to work weekends and holidays
- Ability to work shifts in support of 24/7/365 IT support operations
- Secret clearance
- Bachelor's degree
- Security+ Certification
Nice To Haves
- Ability to prioritize and execute tasks in a high-pressure environment
- Ability to work in a team-oriented, collaborative environment
- Possession of excellent customer service skills
- TS/SCI clearance
Responsibilities
- Supports day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related.
- Applies advanced advising skills or extensive technical expertise, full industry knowledge.
- Develops innovative solutions to complex problems.
- Works without considerable direction, mentors and may supervise team members.
- Provides a high level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution.
- Records, categorizes, prioritizes, and responds to basic user and system issues, as well as resolves more complex user and system issues.
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
