IT Support Specialist
Life Line Screening•Independence, OH
•$40,000 - $45,000•Hybrid
About The Position
Life Line Screening is looking for an IT Support Specialist to join our fast-paced environment in a nationwide, growing organization. This individual will be responsible for providing technical assistance to end-users, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of the IT infrastructure. This is a hybrid schedule, requiring two working days per week in our Independence, OH offices.
Requirements
- Associate’s Degree in Information Technology or a related field (or equivalent work experience).
- 1-year experience in technical support (preferred)
- Ability to work independently and collaboratively in a team.
- Strong awareness and understanding to maintain customer confidentiality.
- Effective interpersonal, verbal, and written communication skills
- Efficient problem-solving skills
Nice To Haves
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Responsibilities
- Provide timely and effective support to end-users, addressing hardware and software issues.
- Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Collaborate with other IT team members to escalate and resolve complex problems.
- Document troubleshooting steps and resolutions for future reference.
- Manage inventory of hardware and software assets.
- Coordinate with vendors for hardware and software procurement.
- Install, upgrade, and configure software applications.
- Maintain accurate documentation of IT processes, procedures, and configurations.
- Create user guides and manuals to facilitate end-user understanding.
- Provide training and guidance to end-users on the use of IT systems and applications.
- Conduct workshops or training sessions to enhance the overall digital literacy of the organization.
- Collaborate with other IT team members and departments to implement technology solutions.
- Communicate effectively with non-technical users to understand and address their needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
