IT Support Specialist - Hamilton, OH

Synergy Flavors•Hamilton, OH

1d•Hybrid

About The Position

The IT Support Specialist serves as the primary onsite technical resource for the Hamilton, Ohio facility, supporting office staff, production teams, and OT-adjacent systems. This role provides Tier I–II support across hardware, software, networking, and cloud services while contributing to enterprise technology initiatives. The position requires strong customer service skills, technical troubleshooting capabilities, and the ability to collaborate with systems infrastructure, engineering, and global IT teams. The ideal candidate is hands-on, adaptable, and eager to grow into higher level system or OT support responsibilities.

Requirements

Minimum of 1–3 years of experience in an IT support or helpdesk capacity
Proven troubleshooting ability across Windows-based environments
Working knowledge of Microsoft 365, including Outlook, Teams, and SharePoint
Experience administering user accounts in Active Directory
Strong verbal and written communication skills, with the ability to convey technical information clearly to non-technical users
Ability to independently prioritise and manage a varied workload with minimal supervision

Nice To Haves

Prior experience supporting users within a manufacturing or production environment
Foundational knowledge of networking principles, including TCP/IP, DNS, and DHCP
Relevant professional certification such as CompTIA A+ or Network+
Familiarity with ITSM or ticketing platforms such as ServiceNow or Zendesk

Responsibilities

Serve as the primary point of contact for IT support requests submitted via phone, email, or ticketing system
Diagnose and resolve hardware, software, and network issues in a timely and professional manner
Configure, maintain, and troubleshoot workstations, laptops, printers, and peripheral devices
Administer user accounts, permissions, and system access via Active Directory and Microsoft 365
Coordinate IT onboarding for new employees, ensuring all equipment and access is in place from day one
Maintain system security through regular patching, updates, and adherence to IT policies
Document resolutions and contribute to the IT knowledge base to support ongoing team efficiency
Collaborate with IT colleagues on infrastructure projects and continuous improvement initiatives
Escalate complex issues appropriately and manage follow-through to full resolution