IT Support Specialist

TEKsystems • Lisle, IL

5d • $25 - $33 • Onsite

About The Position

Our client is seeking a Desktop Support Specialist to provide technical support in a corporate environment. This role will focus on end-user support, device management, troubleshooting, and assisting with various IT initiatives. The ideal candidate will have a strong technical foundation, excellent customer service skills, and experience supporting a Microsoft-based environment.

Requirements

• 5+ years of desktop support or end-user support experience
• Strong Microsoft 365 troubleshooting experience
• User account administration and access management knowledge
• Excellent customer service and communication skills
• Strong desktop and end-user support experience for employees and executives
• Experience working in a Microsoft environment
• Excellent troubleshooting and communication skills
• Comfortable supporting a variety of users and technologies
• Able to balance multiple priorities in a fast-paced setting

Responsibilities

• Provide technical support for end users and leadership personnel
• Troubleshoot hardware, software, and access-related issues
• Support Microsoft 365 applications and related technologies
• Assist with device deployments, upgrades, and refresh projects
• Manage user accounts, permissions, and onboarding/offboarding activities
• Document support activities and maintain technical documentation
• Partner with other IT teams to support projects and ongoing initiatives
• Maintain a high level of customer service while resolving technical issues

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed