IT Support Specialist

New Charter Technologies•Fairfield, CA

2d•Onsite

About The Position

SSI, a New Charter company, is looking for an IT Support Specialist responsible for providing first line assistance for IT support requests for a on-site client in Fairfield, Il. This position may be called a Helpdesk Engineer, IT Technician, or Desktop Support Specialist in other companies.

Requirements

A two-year Associate degree or four-year bachelor’s degree in the field of computers, network administration or Information Technology, or equivalent experience and/or training.
1+ years of hands-on experience in the support of a variety of Microsoft networks for small and mid-size businesses.
Training and hands-on experience with the following general technologies: Basic Network administration; User administration; Workstation administration; Basic Server administration; Security concepts and permissions; Microsoft 365 systems.
Ability to make decisions in matters of significance.
Excellent interpersonal skills, organizational skills, and time management skills.
Ability to follow Standard Operating Procedures.
Excellent oral and written communication skills, including ability to communicate technical information to non-technical personnel.
Ability to work independently, but also as a strong supportive team member.

Nice To Haves

Experience in healthcare is a plus.
Network+, Security+, Microsoft MCSA certification on the latest version or earlier versions of Windows desktop; Microsoft MCSA certification on Office 365.

Responsibilities

Respond to user requests for IT support on hardware, software, and other internal systems as needed.
Maintains a ticket queue shared with internal and external IT support resources of all tasks assigned and in progress.
Serve as the primary responder for onsite IT service requests.
Triages complex service requests or projects and escalates to internal or external IT resources, as necessary.
Serves as a subject matter expert for administering software and systems critical to daily functions.
Maintains up to date documentation and details of time spent on specific problems.
Works as a member of an IT support team consisting of internal and external resources.
Keeps team members informed of ongoing work, meets regularly with team, and delegates work appropriately.
Is available afterhours in scheduled or unscheduled scenarios to assist in resolving critical issues.
Adheres to a record of good work attendance and punctuality.
Adheres to company policies and standard operating procedures and checklists for the IT department.
Adheres to all government and industry regulations, including the protection of regulated sensitive data and HIPAA guidelines.
Maintains honesty and integrity in all dealings.
Maintains knowledge and skills through attendance at, and active participation in, company specified training programs.
Attend regularly scheduled and ad-hoc team, department, and company meetings.