IT Support Specialist

Freudenberg•Aurora, IL

11d•Hybrid

About The Position

Provide local support of the Aurora, Illinois, Regional HQ/Production/Warehouse site as well as remote support for 6 offices and 1 Production/Warehouse site in the Americas Region. Total IT users supported are approximately 400 plus Production and Warehouse employees when needed. Commit to the digital transformation at Freudenberg Home and Cleaning Solutions (FHCS) by proactively engaging with our users to understand their needs and requests for improvements. Manage local site IT infrastructure and applications as complementary to your IT service role and handle a variety of IT issues in collaboration with our 2nd level support teams.

Requirements

Associates or BS degree in IT or IT-related field, Business Administration, Business Informatics or a completed vocational training in the field of IT preferred.
Previous work experience in IT preferred.
Demonstrated working knowledge in topics such as PC hardware, Printers, Microsoft software and network administration.
Excellent customer service and troubleshooting skills to identify problems quickly and fix them according to user requirements.
Ability and desire to train and advise our users on how to best work with our digital workplace tools and apps.
As part of a harmonized enterprise IT landscape, you understand the impact of standardization and see the big picture when evaluating local versus global solutions.
Working with remote and cross-cultural teams through virtual interaction.

Nice To Haves

Certifications a plus.
Spanish speaker is a plus.

Responsibilities

Configure, deploy, administer, and troubleshoot PCs, mobile devices, label printers, hand scanners, IP cameras, and other IT equipment.
Purchase IT consumables and supplies to ensure the proper IT equipment for our users.
Coordinate and manage external service providers for IT service delivery where needed.
Participate in local/regional/corporate IT project implementations as part of a larger team.
Contribute to ongoing IT Infrastructure and user support documentation, and maintain inventory system.