IT Support Specialist (ISS5)

State of Oregon • Portland, OR

23h • Onsite

About The Position

The Oregon Bureau of Labor and Industries (BOLI), Information Systems Unit (ISU) is seeking an IT Support Specialist. This role provides hands-on technical support for end users, devices, applications, and technology systems across the agency. Responsibilities include troubleshooting hardware and software issues, managing user access, supporting enterprise applications, and assisting with onboarding, training, and documentation. The work ensures that BOLI staff have reliable, accessible, and fully functioning technology to carry out the agency’s mission of protecting workers’ rights, preventing discrimination, and supporting workforce development throughout Oregon. This is a full-time, limited-duration, SEIU-represented role based onsite at the Portland BOLI office, with the potential to transition to a permanent position.

Requirements

• Four (4) years of information systems experience.
• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience.
• A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

Nice To Haves

• Proficiency in diagnosing and resolving hardware, software, and peripheral issues across Windows based environments.
• Experience with device imaging, workstation setup, configuration, deployment, and lifecycle management.
• Ability to manage user accounts, permissions, and security tools such as MFA, encryption, and antivirus systems.
• Experience with administering and supporting enterprise applications and tools such as M365, SharePoint, case management systems, and remote support utilities.
• Knowledge of network fundamentals, including basic LAN troubleshooting, cable testing, and connectivity diagnostics.

Responsibilities

• Provide customer service and software support by responding to user requests, resolving application issues, installing and updating software, conducting training, and administering patch management.
• Support hardware setup and maintenance, including configuring, deploying, and disposing of devices; managing inventory; and assisting with printers, copiers, phones, and peripherals.
• Provide application and database user support for systems such as SharePoint and case management tools, including troubleshooting, access management, testing, and vendor coordination.
• Prepare technical and user documentation, maintain knowledge base resources, and support onboarding and orientation.
• Participate in technology projects, system improvements, and maintenance of ISU policies, standards, and procedures.
• Perform other duties as assigned, contributing to team success and continuity of support services.

Benefits

• Vacation, sick leave, 11 paid holidays a year, and personal days off
• Competitive benefits package including medical, vision, and dental
• Pension and retirement programs
• Employee Resources
• Advancement opportunities within BOLI and other State agencies
• Opportunity to expand your technical and professional skills
• Work with others who are passionate about public service
• Make a difference in the lives of Oregonians
• Possible eligibility for the Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree