IT Support Specialist (Corelle Brands)
Anchor Hocking•Byhalia, MS
•Onsite
About The Position
As an IT Support Specialist at Anchor Hocking Company, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position combines responsibilities from Tier 1 and Tier 2 support, requiring both excellent customer service skills and technical expertise.
Requirements
- At least 1-3 years of combined experience in IT support roles that encompass both Tier 1 and Tier 2 responsibilities.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and Active Directory.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work collaboratively in a fast-paced environment and assist team members as needed.
- Strong problem-solving skills and the ability to adapt to new technologies and challenges.
- Excellent attention to detail and a commitment to providing high-quality support.
Nice To Haves
- An associate degree in information technology, computer science, or a related field is preferred but not required.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.
- Familiarity with Microsoft DHCP, DFS, DNS, and Print Management are a plus.
- Relevant certifications or a willingness to obtain them is a plus.
Responsibilities
- Provide technical support to end-users, including diagnosing and resolving hardware and software issues.
- Receive, prioritize, and manage IT support requests through our ticketing system, ensuring timely resolution and excellent communication with end-users.
- Assist end-users in understanding and utilizing IT systems, software applications, and hardware devices.
- Handle password resets and account unlocks, adhering to security protocols.
- Investigate and resolve more complex IT issues that require expertise beyond Tier 1 support.
- Perform hardware and software installations, updates, and upgrades as needed.
- Assist in maintaining and troubleshooting network infrastructure, including LAN/WAN connectivity and VPN configurations.
- Manage and configure endpoint devices, ensuring security compliance and optimal performance.
- Maintain accurate records of IT assets, configurations, and support processes. Contribute information to knowledge base articles.
- Participate in a rolling on-call rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
