IT Support Specialist

ECMSI•Struthers, OH

13d•$50,000 - $70,000•Onsite

About The Position

As an IT Support Specialist at ECMSI, you’ll be the friendly tech hero our clients count on—solving real problems, keeping users productive, and making technology behave. Think: equal parts troubleshooter, translator (human ↔ tech), and professional button‑clicker. ECMSI is a team-first MSP that values integrity, service, growth, and having a little fun while doing serious work. We support each other, invest in our people, and don’t throw anyone to the wolves (mostly because we don’t have wolves).

Requirements

High school diploma or equivalent is required
Basic understanding of computer hardware, software, and networking principles.
Strong problem-solving skills and a passion for technology.
Excellent communication skills and the ability to work well in a team environment.
Willingness to learn and adapt to new technologies and systems.

Nice To Haves

Associate's degree in a related field is a plus.
Fortinet firewall and FortiClient VPN experience
UniFi switches, access points, and controllers
MSP tools like ConnectWise and IT Glue

Responsibilities

Provide professional, timely support for client technology issues—everything from Microsoft 365 hiccups to network weirdness—while documenting your work and keeping customers informed like a pro.
Provide Tier 1–2 technical support for end users via phone, remote tools, and on‑site visits
Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
Troubleshoot desktops, laptops, printers, networks, and applications
Handle VPN and remote access support
Keep tickets clean, documented, and updated in ConnectWise
Escalate complex issues with solid troubleshooting notes
Enter time and expenses accurately