IT Support Specialist

GenBio AI • Palo Alto, CA

1d • Onsite

About The Position

GenBio AI develops multiscale foundation models to decode and simulate human biology. Our team is accelerating towards an ambitious future where scientists can unlock humanity's biggest challenges in drug discovery, healthcare, and fundamental research with AIDO (AI-Driven Digital Organism): a unified framework for predicting, simulating, and programming biology across all scales. The foundation of this vision begins today as we engineer the virtual cell to model and simulate the fundamental unit of life.
This vision has brought together a talent-dense group of product-minded researchers and engineers dedicated to bringing it to reality. Our team prides itself on our strong engineering culture and highly interdisciplinary and collaborative approach. We are based in Palo Alto, with satellite offices in Paris and Abu Dhabi.
As our team scales, we are looking for a highly skilled and motivated IT Specialist to join our Palo Alto office. Building large-scale foundation models and the AIDO framework requires a robust, secure, and high-performing technology infrastructure. In this role, you will manage and optimize our network, hardware, and systems, ensuring the reliability and security of the IT ecosystem that supports our cutting-edge AI research and development efforts globally.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT administration and support, preferably in a fast-paced startup environment.
• Proficiency in managing Linux, Windows, and macOS systems, utilizing MDM solutions, particularly Jamf or JumpCloud.
• Strong understanding of networking concepts (e.g., TCP/IP) and cybersecurity best practices, with hands-on experience deploying and managing security solutions like FortiNet VPN and firewalls.
• Proven experience with cloud platforms, with a strong emphasis on Google Cloud Platform (GCP), alongside familiarity with AWS or Azure.
• Extensive experience managing Google Workspace in a corporate environment, including writing automation scripts (e.g., integrating with HRIS/Payroll systems).
• Hands-on experience with the administration of essential developer and productivity tools, including GitLab, Confluence, and Microsoft Office.
• Proficient in configuring and using infrastructure monitoring and observability tools such as Grafana and ElasticSearch.
• Excellent problem-solving, analytical, and interpersonal skills, with a proven ability to manage multiple tasks and IT projects simultaneously.

Responsibilities

• Design, implement, and monitor secure network infrastructure across all office locations to support high-performance computing and resolve connectivity issues promptly.
• Manage Linux, Windows, and macOS server environments, overseeing the deployment of VMs and cloud services, alongside regular backups and disaster recovery planning.
• Enforce cybersecurity policies, conduct regular vulnerability assessments, and manage incident response to protect systems and sensitive data.
• Manage the IT helpdesk to provide timely troubleshooting for hardware, software, and network issues while proactively establishing IT best practices.
• Configure and manage software applications and licenses, collaborating with development teams to deploy and optimize in-house solutions.
• Oversee the procurement, installation, and asset tracking of all IT equipment, continuously evaluating new technologies to enhance team productivity.
• Lead cross-functional IT projects to align with business objectives, and maintain comprehensive documentation for system configurations, procedures, and policies.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a passionate and innovative team at the forefront of AI and biology.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees