IT Support Specialist

The Arc Jefferson St Lawrence • Canton, NY

5d • Onsite

About The Position

Perform routine installations, project management, maintenance, troubleshooting, and repair of all agency IT equipment, including, but not limited to: servers, PCs, telephone systems, copiers, cable, and network equipment as assigned by the CIO. Install/upgrade agency IT infrastructure, hardware, and software as assigned by the CIO.

Requirements

• Associate Degree in Computer related field of study
• 1-3 years’ work experience in IT field
• Excellent communication and customer service skills
• Must be able to lift/push/pull/move items up to 50 pounds
• Must have the ability to travel
• Must be able to work extended hours as needed
• Must be able to meet deadlines
• Valid New York State Driver’s License
• Authorized to work in the United States

Nice To Haves

• Ethical Conduct
• Time Management
• Organization Skills
• Project Management
• Personal Effectiveness/Credibility

Responsibilities

• Complete work requirements in the above functional areas, at all facilities operated by The Arc Jefferson-St. Lawrence
• Recommendation to supervisor regarding preventative maintenance, installation of equipment, equipment purchase and replacement.
• Review and recommend as appropriate new technologies.
• Stay on top of industry standards.
• Maintain positive relationships with vendors while purchasing supplies, materials, services, and equipment.
• Undertake special assignments and other duties as assigned by the CIO.
• Assist in the development of inventory, materials, supplies, and equipment to accomplish duties.
• Perform duties as the IT Manager in the event of their absence.
• Attend and satisfactorily complete all required in-services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree