IT Support Specialist

DMOS Orthopaedic Centers • West Des Moines, IA

4d • Hybrid

About The Position

We are seeking an IT Support Specialist who thrives on tackling challenging provider and end-user requests, as well as supporting incoming general IT ticket requests. This is an outstanding opportunity for a motivated individual who loves digging deep, analyzing root causes, and continuously improving processes while maintaining customer-centric technical knowledge. If you're obsessed with refining systems and want to become a key player in a health system that directly impacts patient lives, this role is tailor-made for you. Join us and be part of a team dedicated to enhancing healthcare through innovative IT solutions and relentless pursuit of excellence. As an IT Support Specialist, you will be part of a small and mighty IT team solely focused on providing support to end users. You will work 8:00 AM or 8:30 AM to 5:00 PM. IT team members rotate the off-hours coverage concerns remotely over the weekend and holidays as needed. You will work alongside medical and administrative teams focused on improving great patient experience. You are passionate about problem-solving and eager to make a difference in healthcare. You thrive on tackling challenging end-user requests, troubleshooting devices, and managing user applications. You will have the opportunity to dig into problems, analyze root causes, and work to continuously improve processes.

Requirements

• IT Related Associate degree in a related technology field (such as Computer Networking or System Administration) and a minimum of 1 year of professional IT experience providing customer service and technical support to end-users.
• Calm. Ability to communicate calmly and provide reassurance to team members.
• Curiosity. Demonstrated ability to practice the art if listening, asking clarifying questions and avoiding interrupting others.
• Dependability: Demonstrated ability of time management, scheduled dependability, and outstanding attendance.
• Professionalism: Demonstrated ability to establish and maintain effective professional relationships with management staff, employees, practitioners, and the public.

Responsibilities

• Acting as the employee and provider's guide to reliable help when addressing IT related issues.
• Being on your feet when working in clinic. Due to technical installation and service needs, a typical day may include walking, standing, stooping, climbing, bending, crawling, kneeling, reaching, and twisting, as well as lifting up to 50 pounds for select tasks.
• Acting as a liaison and repair contact for printers, desktop scanners, and computer workstations (laptops/desktops/thin clients).
• Supporting and managing users through Microsoft Office 365, Active Directory, and Citrix, as well as providing end-user setup for Cisco phones and mobile devices.
• Driving up to 15 miles safely to maintain operations and service end-users at multiple sites.
• Working with a small close-knit team of working professionals who you can rely on to support our doctors, staff, and patients so we have outstanding outcomes.

Benefits

• Reliable schedule
• Outstanding 401(k) and profit sharing program (DMOS puts money aside for qualified individuals even if staff does not contribute)
• Innovative and cost effective healthcare
• 6 paid holidays and up to 22 accrual PTO days/ 5 weeks in your first year.
• Friendly, fun and dedicated peers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree