IT Support Specialist
About The Position
The IT Support Specialist will perform multiple tasks, such as planning and delivery of customer support services, including installation, consultation, troubleshooting, user assistance, and training. The position’s essential duties include the following: Provide fast and useful technical assistance on computer systems. Perform system installs, upgrades, and debug software applications. Troubleshoot and offer viable solutions to various hardware and software problems. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide excellent technical knowledge and communicate effectively to understand the problem and explain its solution. Direct unresolved issues to the next level of support personnel. Analyze and identify trend issue reporting and devise preventative solutions. Identify and suggest possible improvements to procedures. Travel to the branch locations to provide IT support.
Requirements
- A high school diploma or GED is required.
- One to two years of work experience in a help desk setting.
- Service and Quality Focused
- Adaptable
- Detail Oriented
- Collaborative and Team Oriented
- Self-Motivated
- Critical Thinker and Problem Solver
- Positive Attitude
- Time management
- Software installation
- Communicator
Responsibilities
- Provide fast and useful technical assistance on computer systems.
- Perform system installs, upgrades, and debug software applications.
- Troubleshoot and offer viable solutions to various hardware and software problems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Provide excellent technical knowledge and communicate effectively to understand the problem and explain its solution.
- Direct unresolved issues to the next level of support personnel.
- Analyze and identify trend issue reporting and devise preventative solutions.
- Identify and suggest possible improvements to procedures.
- Travel to the branch locations to provide IT support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
