IT Support Specialist

Orion180•Draper, UT

12d•Onsite

About The Position

We are actively recruiting an IT Support Specialist to join our growing team! Are you a tech-savvy problem-solver with a passion for helping others? We’re looking for an IT Support Specialist to become an essential part of our dynamic team in our Draper, UT office. In this role, you’ll provide top-notch technical support to our end users, ensuring smooth day-to-day operations while contributing to innovative projects and a collaborative work environment.

Requirements

High School Diploma or GED
Must be a U.S. Citizen or lawful permanent resident
0 - 2+ years' experience in an IT Support Specialist Role
Proven experience of Microsoft Office Suite, Microsoft Teams, and related software
Ability to effectively communicate, verbally and written, technical concepts in a clear and understandable way
Strong Organizational skills and attention to detail
Ability to partner and collaborate with peers and internal stakeholders

Nice To Haves

CompTIA A+ Certification is preferred

Responsibilities

Respond promptly to help desk tickets, messages, and emails, resolving issues related to PCs, applications, printers, faxes, and network connectivity.
Serve as a go-to expert by acting as an escalation point for complex helpdesk challenges.
Develop clear, user-friendly documentation for common issues, ensuring both helpdesk staff and end users have the tools they need.
Utilize advanced knowledge of Microsoft Windows, Microsoft Office, and Active Directory to manage user accounts, permissions, and email configurations.
Install and replace hardware and software across multiple locations, apply security patches, and manage company assets with precision.
Collaborate on disaster recovery plans and coordinate equipment relocation and reallocation during company moves.
Assist team members working in other offices with accessing essential technology and provide solutions for portable and handheld devices.
Work closely with the Innovation & Technology Department on exciting projects, research, and process improvements.