IT Support Specialist

Kaplan Kirsch LLP•Denver, CO

9d•$60,000 - $70,000•Hybrid

About The Position

The IT Support Specialist is the primary point of contact for helping employees use hardware, software, and firm systems effectively. The role supports workstations, mobile devices, printers, telephony, A/V, cloud-based solutions, and enterprise software across the firm’s offices in Denver, New York, Washington, DC, San Francisco, and Los Angeles, as well as remote staff and traveling personnel. After onboarding and training, the position follows an East Coast–centric schedule to support the firm’s eastern offices. The position is based in downtown Denver, Colorado, with the option to work remotely up to three days per week as business needs allow. The firm is a national law firm focused on complex projects involving transit, rail, real estate, land use, infrastructure, project financing, airports, renewable energy, environmental, conservation, and tribal law. It emphasizes collaboration, client service, diversity, inclusion, and equal employment opportunity.

Requirements

BS/BA in Computer Science or equivalent practical experience.
One to two or more years of experience maintaining, installing, and troubleshooting computer hardware and software.
Two or more years of advanced proficiency with Microsoft Office 365 applications.
Two or more years of advanced proficiency with Citrix environments (ProCirrus).
One or more years of client-server connectivity experience, including Ethernet, TCP/IP, switches, routers, and cabling.
One to two years of general office administrative skills.
Exceptional ability to diagnose issues, learn applications rapidly, and explain technical concepts clearly to end users.
Strong interpersonal, verbal, and written communication skills, with a customer-service orientation.
Strong multitasking and organizational skills; ability to meet deadlines, adjust to shifting priorities, and work independently and collaboratively.
Ability to lift up to 50 lbs., climb ladders, and navigate beneath workspaces when required.
Availability to travel, work evenings, and occasionally provide weekend support on short notice.

Nice To Haves

One or more years of law firm technology experience, including platforms such as iManage or Coyote.

Responsibilities

Provide timely technical assistance for hardware, software, telephony, printers, mobile devices, and A/V systems.
Log service requests, update tickets, and clearly communicate status to end users.
Identify, monitor, and resolve issues, escalating complex problems to the managed service provider ProCirrus or IT management when necessary.
Coordinate between firm management, users, and external technical partners, including ProCirrus and iManage resellers.
Troubleshoot and audit work-from-home setups as needed.
Install, upgrade, and configure peripheral hardware and software.
Maintain accurate equipment inventories across firm locations.
Coordinate maintenance and repairs to ensure copiers, scanners, and printers operate smoothly.
Test and evaluate new software and technology, assist with related decisions, and provide periodic reports to management.