IT Support Specialist

Eddyfi•Quebec, QC

16d•Hybrid

About The Position

The IT Support Specialist plays a key role in maintaining, optimizing, and evolving the company’s technology infrastructure. Acting as a technical reference for users and internal teams, the incumbent actively contributes to the stability, performance, security, and continuous improvement of information systems. Eddyfi Technologies is a world-renowned company behind some of the most advanced systems in the world, delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. We foster a workplace where everyone feels valued, respected and empowered to do their best work, believing that diverse perspectives, experiences, and ways of thinking strengthen our teams and help us build better solutions for the industries the world depends on. Joining our team means collaborating with experts dedicated to innovation, becoming part of an organization that values commitment, initiative, and collaboration, and working in a growing business that encourages learning, curiosity, and respectful challenge. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging.

Requirements

Vocational diploma or college studies certificate in Computer Science, Information Technology, or a related field.
Any equivalent combination of education and relevant experience may be considered.
Minimum of three (3) to five (5) years of relevant experience in IT infrastructure or advanced technical support.
Excellent command of Microsoft environments, including Windows Server, Exchange, and Azure.
Good knowledge of AWS cloud environments.
Significant experience with virtualization tools, storage solutions, and backup systems, particularly Veeam.
Strong experience in Cisco network administration, especially in a Cisco Meraki environment (MX, MS, MR).
Good understanding of cybersecurity principles, network infrastructures (LAN, WAN, VPN, firewalls), and ITIL best practices.
Excellent analytical, technical diagnostic, and complex problem-solving skills.
Ability to manage multiple priorities in a constantly evolving environment.
Strong communication skills and the ability to explain technical concepts clearly to various stakeholders.
Ability to write clear, structured, and accessible documentation.
Bilingualism in French and English is required, both spoken and written.

Responsibilities

Provide Level 2 technical support to users and act as the main resource for complex incidents and requests.
Ensure the administration, maintenance, and proper operation of Microsoft environments, including Windows Server, Active Directory, DNS, DHCP, Group Policy (GPO), and PowerShell.
Manage and support virtualization environments, particularly VMware, as well as Microsoft Azure cloud platforms.
Manage system backup and recovery solutions, especially using Veeam Backup & Replication.
Configure, maintain, and optimize networking equipment and services, including Cisco Meraki, Fortinet, firewalls, switches, and wireless access points.
Monitor system performance and availability, detect anomalies, and intervene proactively to prevent service interruptions.
Participate in the planning and execution of updates, migrations, backups, and technology improvements in accordance with industry best practices.
Write and keep technical documentation, operational procedures, and user guides up to date.
Collaborate with cybersecurity teams to ensure the application of security policies, access management, audits, and vulnerability testing.
Work closely with system administrators, external partners, and various IT stakeholders in incident resolution and the evolution of the technology environment.
Actively contribute to the continuous improvement of IT services and the optimization of internal processes.