IT Support Specialist

WILLIAMS OIL COMPANY•Sayre, PA

1d•Onsite

About The Position

The IT Support Specialist is responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, and wireless networking. This role involves taking ownership to solve problems in response to queries and support tickets raised by business users, asking clarifying questions, running diagnostic programs, and guiding users through problem-solving processes. The specialist will also be responsible for installing, modifying, and repairing computer hardware and software, setting up and installing computers and peripherals, and training new users. Additionally, they will evaluate and propose technology improvements, maintain hardware inventory for refresh cycles and budget proposals, write training manuals, document new processes, and perform other assigned tasks.

Requirements

Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
Experience troubleshooting hardware and network problems.
Understanding of basic networking principles.
General technology troubleshooting skills.
Network troubleshooting background or understanding of network technology or telephony.
POS system understanding.
Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.
Represent yourself and TEAM Dandy positively and respectfully.
Clear, professional, and friendly telephone/communication skills.
Ability to work well individually, as well as in a TEAM environment.
Ability to communicate effectively with all TEAM members and clients.
Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.
Demonstrates analytical and problem-solving skills.

Responsibilities

Resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, and wireless networking.
Taking action and ownership to solve problems in response to queries and support tickets raised by business users.
Asking questions to determine the nature of a problem.
Running diagnostic programs to resolve problems.
Walking customers through problem-solving processes.
Responding to queries either in person, via email, messaging apps, or over the phone.
Installing, modifying, and repairing computer hardware and software.
Setting up and installing computers and peripherals (Camera, Printers, Docks, scanners etc) for users and training new users.
Evaluating and proposing technology improvements under the direction of the IT manager.
Maintaining and being responsible for hardware onsite to plan refresh cycles and propose budget.
Writing training manuals, documenting new processes and procedures.
Performing other tasks assigned by the IT manager.