IT Support Specialist

Grimes & Company Wealth Management LLC•Westborough, MA

16h•$65,000 - $80,000•Onsite

About The Position

Grimes & Company Wealth Management is seeking an experienced IT Support Specialist to join their growing, innovative wealth management firm. This role is responsible for delivering exceptional technical support to employees, acting as the primary point of contact for technology-related issues, assisting with system administration, managing technology inventory, and ensuring employees have the necessary tools and access to work effectively. The position also offers opportunities to participate in technology projects, develop technical expertise, and contribute to the firm's technology platform evolution. This role is based at the firm's Westborough, MA headquarters and supports both local and remote employees nationwide.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field preferred
2–5 years of experience providing IT support in a professional business environment
Proficiency supporting Windows 11 environments
Experience supporting Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune environments
Experience provisioning and supporting end-user hardware
Understanding of identity and access management concepts
Experience with onboarding and offboarding processes
A/V and conference room configuration and troubleshooting
Exposure to Windows Server administration and maintenance
Experience utilizing AI and LLM tools to improve workflows, documentation, and operational efficiency
Exposure to cloud platforms such as AWS and a willingness to develop cloud administration skills
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Customer service mindset with the ability to support users at all technical levels
Strong organizational skills and attention to detail
Ability to prioritize multiple tasks in a fast-paced environment
Ability to work independently and as part of a team
Willingness to learn new technologies and expand technical responsibilities

Nice To Haves

Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

Responsibilities

Provide responsive, white-glove technical support to employees both onsite and remotely
Manage and prioritize support requests through the firm's ticketing system
Troubleshoot and resolve hardware, software, application, printing, and connectivity issues
Provision, configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals
Coordinate employee onboarding and offboarding activities including account provisioning, access management, equipment deployment, and recovery
Manage inventory of technology assets and maintain accurate asset records
Administer user accounts, security groups, permissions, and access controls
Support Microsoft 365, Active Directory, Intune, and related business systems
Assist with administration and support of the firm's phone system
Perform routine maintenance and monitoring of Windows servers and supporting infrastructure
Assist with software deployments, upgrades, patching, and endpoint management
Document technical procedures, workflows, and knowledge base articles
Participate in technology projects and process improvement initiatives
Utilize AI and LLM-based tools to improve workflows, automate repetitive tasks, and enhance operational efficiency
Collaborate with the IT Team and business stakeholders to identify opportunities for technology improvements
Coordinate with third-party technology vendors and managed service providers to resolve issues, support maintenance activities, and assist with technology initiatives.
Perform special projects and other duties as assigned