IT Support Specialist

Fitzmaurice Community Services, Inc.•Stroud Township, PA

21d•Onsite

About The Position

Fitzmaurice Community Services, Inc. (FCS) is a nonprofit organization founded in 1966, dedicated to supporting adults with behavioral health and intellectual disabilities. They aim to empower clients towards independence, individuality, productivity, and inclusion. FCS provides a nurturing and supportive community through diverse programs and services, fostering growth, success, and friendships. They are seeking a Senior Information Support Specialist who reports directly to the CEO. This role requires someone who thrives in a fast-paced environment, possesses a strong sense of urgency, demonstrates excellent attention to detail, and consistently follows through on priorities. The ideal candidate will provide exceptional support, resolve issues quickly, and build strong relationships across the organization. Accountability, proactivity, and a passion for problem-solving are key attributes for this position.

Requirements

Minimum 2yr Degree
10+ years' experience
Ability to work independently and with other department supervisors
Experience with accounting software – Sage 100 a plus
Experience with Learning Management Systems
Experience with industry specific software
Technical knowledge of Microsoft products including: Microsoft Windows both desktop and server, Microsoft Office products, Microsoft 365, and basic Microsoft Active Directory knowledge (add/remove user + basic knowledge of Group Policy Object (GPO))
iOS & MDM Software Experience
Ability to negotiate contracts
Knowledge of Windows and Microsoft Office suite of applications
Experience with imaging windows 11 OS.
Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
On call - Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Strong interpersonal skills and the ability to remain professional, empathetic, and solutions-oriented when supporting employees across all levels of the organization
Proven troubleshooting and problem-solving skills, with the ability to remain calm, methodical, and effective when priorities shift or issues arise unexpectedly
Excellent organizational skills and ability to prioritize tasks among many competing requests
A strong sense of ownership, attention to detail, and commitment to providing a seamless employee experience
A proactive, self-motivated mindset with a bias toward action and a passion for identifying opportunities to improve systems and processes
Resourcefulness and comfort navigating ambiguity, with the ability to independently drive solutions and make sound decisions
Experience working in or supporting end-users in a Desk Side Support role.
Aptitude for learning
Excellent oral and written communication skills
Local travel between our locations
Valid driver’s license

Nice To Haves

Sage 100 experience

Responsibilities

Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt, reliable resolution of employee requests and consistently great support experience.
Partner with cross-functional teams to identify opportunities for improvement in support systems and processes.
Coordinate with vendors for procurement, repairs, and maintenance while keeping hardware and software inventories accurate, secure, and standardized.
Be a key part of the new hire experience from device setup through day-one orientation and training, ensuring every employee hits the ground running.
Procure, configure, and deploy laptops, monitors, and peripherals; coordinate upgrades, trade-ins, and refresh cycles; and keep devices enrolled in security and MDM tools.
Keep local systems running, including WiFi, conferencing gear, printers, and dashboards, and coordinate with vendors or building management as needed.
Implement light automations to reduce manual work, manage software updates and provisioning, and create clear technical guides for employees.
Set up and manage AV, video conferencing, and live technical support for all-hands meetings, off-sites, and company events.
Perform other duties as assigned.