IT Support Specialist

Monti, Inc. • Cincinnati, OH

2h • Hybrid

About The Position

At Monti, the IT Support Specialist is responsible for providing superior customer service and ensuring the successful operation of information technology systems. This role involves assisting customers with questions and problems related to computer systems, hardware, and software. The technician will work both remotely and in person, guiding customers through systems configuration and troubleshooting, with the goal of resolving issues efficiently. The ideal candidate will be an excellent problem-solver with strong communication and customer service skills. Monti is unable to provide visa sponsorship for employment in the United States, requiring applicants to be legally authorized to work in the U.S. without current or future sponsorship.

Requirements

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Reliable transportation is required
• Flexibility to travel to our 5 remote branches

Nice To Haves

• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role

Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Inform customers about IT products and services
• Walk customers step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees