IT Support Specialist

Webflow • San Francisco, CA

22d • $100,000 - $120,000 • Onsite

About The Position

Webflow is seeking an IT Support Specialist to serve as the on-site technical expert in their San Francisco office. This role involves providing first-level support to employees via a help desk, utilizing AI-powered tools, and managing the technology essential for office operations, including audio-visual needs for meetings and events. The specialist will collaborate with the Workplace Experience team on office build-outs and modifications, and ensure new hires have a seamless technology onboarding experience. This position is ideal for someone who thrives on diverse tasks and is motivated by creating positive employee experiences.

Requirements

• 2-4 years of hands-on experience with help desk ticketing systems
• Skilled in using AI-powered tools to work efficiently such as MM&MM
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events
• Comfortable troubleshooting macOS environments
• Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs
• Available to work full-time from our San Francisco headquarters, with potential travel to other office locations and occasional work from home

Nice To Haves

• Bring genuine warmth to every interaction with a desire to help
• Communicate clearly and patiently with employees
• Enjoy variety and can shift gears between tickets, AV, and hands on office work without missing a beat
• Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event or a big onboarding cohort
• Take pride in the small details that make an office feel like it just works
• Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.

Responsibilities

• Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently
• Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base
• Own audio visual setup and support for all hands meetings, company events, and day to day conference room needs
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology
• Partner with the Workplace Experience team on new site builds, including ordering and provisioning equipment and setting up new office space end to end
• Support IT onboarding for new hire cohorts
• Maintain hardware and software inventory, where necessary
• Escalate complex issues to the right internal teams and follow through to resolution

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Access to mental health resources, therapy and coaching.
• A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
• Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed