IT Support Specialist - HQ
About The Position
As an IT Support Specialist, you will be working in a fast-paced environment, providing an array of IT technical support and desktop assistance to our staff in New York City and the surrounding area. You will be responsible for responding to a variety of support requests such as trouble-shooting applications, OS installs, system upgrades, password resets, and iOS support. You will carry out physical on-site support and configuration or inspection of products and services. In addition, you will provide support and training for a variety of new and existing technologies to various internal departments.
Requirements
- Bachelor's (BA or BS) in business, computer science, or equivalent experience.
- Microsoft Certifications relevant to the current technology and systems
- 3+ years of previous experience supporting relevant technologies and systems or the equivalent combination of experience, education, or certifications
Nice To Haves
- A+, Network+ (a plus, but not required)
Responsibilities
- Delivering IT support excellence
- Accountability for various technical resources and deliverables
- Excellent verbal and written communication skills
- Supporting and advancing process improvement
- Documenting and/or updating IT procedures
- Mounting, racking, installing and supporting a complex Data closet to include switches, routers, and access points.
- Working with ISPs to coordinate new installs, moves, and terminations.
Benefits
- Health insurance (Medical, Dental, Vision)
- Paid time off (Vacation, Sick, Floating)
- Retirement plan 403(b)
- Flexible Spending Account (FSA)
- Commuter Benefits
- Life/Accident insurance
- Short-term Disability Insurance
- Long-term Disability Insurance
- Employee Assistance Plan (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
