IT Support Specialist

Salas O'Brien•Atlanta, GA

2d•Hybrid

About The Position

The IT Support Specialist serves to support the organization by providing onsite and remote employee technical support. This role is crucial in ensuring the smooth operation of our IT infrastructure and supporting our team members with their technical needs. The specialist will handle a variety of tasks related to workstations, applications, network services, and end-user devices, contributing to a positive and productive work environment.

Requirements

3-5 years of direct IT-related work experience
Experience with computer hardware, software and printer support
Experience with Microsoft Office 365 service and administration
Experience with Microsoft client and server OS’ environments
Experience with Manage Engine ServiceDesk or other ticketing systems
Mobile device troubleshooting skills (Apple IOS and Google Android)
Experience with asset management and license tracking methodologies
Experience with Microsoft Active Directory (LDAP) and Group Policy concepts
IP network troubleshooting skills
Flexibility and willingness to work on various projects and tasks, embracing new challenges with enthusiasm.
Demonstrated ability to work independently and take initiative to drive projects forward.

Nice To Haves

Associate's degree and/or bachelor’s degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
Experience with Microsoft SharePoint, Power Bi a plus
Knowledge of engineering application support such as AutoCAD, Revit etc.
Experience with Microsoft File Services (e.g. DFS, replication, security & permissions)
Knowledge of Virtualization technologies (VMware, Hyper-V, Citrix)

Responsibilities

Support employee workstations, applications, network services, software, printers, Wi-Fi, etc.
Provide employee training on new technologies and enterprise services
Ensure customer satisfaction through the timely and professional resolution of employee problems, logged and tracked through our internal ticketing system
Maintain documentation and knowledge base articles for employee use as well as internal IT processes
Manage and provision new employee workstations, smartphones and other end user computing devices
Document existing and new IT systems, services and processes
Manage and work with local IT vendors
Provide support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc.
Provide support and technical services for various company servers and 3rd party services
Participate in planning and rolling out of new enterprise-wide company software and services
Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)
Make recommendations for improving existing systems and processes
Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry
Work with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives.