IT Support Specialist

SMB Team • Philadelphia, PA

10d • $50,000 - $60,000 • Hybrid

About The Position

SMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle management, and provisioning/deprovisioning in house while adding light technical project and cost-optimization capacity to the team. This role involves serving as the first point of contact for employee technology tickets, troubleshooting issues, maintaining a knowledge base, managing device lifecycles, onboarding new hires, provisioning and deprovisioning accounts, optimizing software licenses, and assisting with technical projects and documentation.

Requirements

• Technical degree or certifications required
• 0-2 years job experience in a technical role
• Ability to quickly learn technical platforms; how they function and how end users must interact with them for best performance
• Exceptional creative problem solving skills; ability to diagnose, research, and troubleshoot new challenges independently
• Excellent communication skills (written & verbal) & ability to collaborate with team members with varying technical fluency

Nice To Haves

• Experience with our tech stack strongly preferred
• Lastpass
• Hubspot
• Asana
• PandaDoc
• Zoom
• Slack
• Toggl
• Ninety
• Google Workspace
• Experience prospecting new software

Responsibilities

• Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc…)
• Troubleshoot and resolve routine issues independently & escalate complex issues where needed
• Maintain a running internal knowledge base of common issues and fixes
• Order and track company devices and maintain an inventory log
• Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access
• Install and administer remote monitoring/support software on all company devices.
• Provision new employees according to their specific role
• Fully and promptly deprovision departing employees’ accounts, licenses, and device access
• Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses
• Recommend consolidations and cost savings
• Assist the technology team with system upgrades, rollouts, and projects as needed
• Maintain technology documentation and internal support resources
• Research and suggest solutions for organizational technology needs

Benefits

• We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
• FLEXIBLE VACATION TIME
• Team member education and learning budget on courses, events and books.
• Company activities, outings, and retreats.
• 401(k) with a 3% Match.
• WFH or come to the office. The choice is yours!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree