IT Support Specialist, Aspen Hospitality
Aspen Skiing Company•Aspen, CO
•Onsite
About The Position
The IT Support Specialist has primary day-to-day support responsibility for hotel information systems and software applications support. This includes end-user support, help desk activities, on-site problem resolution and systems installation. The position performs their duties with a guest-service mindset and with the goal of enabling hospitality employees to provide excellent service to our guests. This position reports to the IT Support Services Manager.
Requirements
- COMP TIA A+ or other industry certification
- College degree in Information Systems or technology field preferred
- 1+ years in hotel operations or applicable technical experience preferred
- Excellent organizational, verbal and written communication skills
- Proficient knowledge of Microsoft Windows, Exchange, and Active Directory
- Knowledge of computer applications and operating systems
- Knowledge of hospitality applications, for example Infor HMS, Alice, Delphi, Sonifi, preferred
- Knowledge of Wi-Fi, and internet networking environment
- Knowledge of security standards and best practices within the technical field
- Knowledge of standard practices for diagnosing and fixing technical problems
- Ability to identify, analyze, and resolve technical problems effectively
- Ability to learn and utilize advanced technical tools, systems, or software
- Ability to manage small projects is preferred
- Ability to approach complex problems methodically and analyze them from multiple perspectives
- Ability to ensure accuracy in technical work and avoid errors
- Ability to stay up to date with new technologies, tools, and industry standards
Nice To Haves
- College degree in Information Systems or technology field
- 1+ years in hotel operations or applicable technical experience
- Knowledge of hospitality applications, for example Infor HMS, Alice, Delphi, Sonifi
- Ability to manage small projects
Responsibilities
- Perform desktop and application support across the hotel portfolio
- Assist in the identification, diagnosis, and resolution of issues within the hardware and software ecosystems
- Onboard new users via Active Directory, Office365, and user specific applications
- Maintain commitment to providing excellent customer service in a fast paced and sometimes stressful environment
- Occasional after hours work and on-call rotation is required
- Provide input on current and future technology and outside support services
- Provide support of projects for departments and end-users
- Provide end-user problem solving and troubleshooting and delegate support to staff or outside vendors, as needed
- Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures
- Assist in maintaining user configurations, passwords and access privileges
- Provide support during system outages or interruptions and maintain contingency operations until full recovery is achieved
- Perform projects as assigned, specific to the job duties
- Other duties as assigned
Benefits
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
