IT Support Specialist
About The Position
Sony Interactive Entertainment (SIE) is seeking an IT Support Specialist to join the IT Engineering Support team. This team is dedicated to enhancing the experience for engineers by removing friction in daily workflows, providing excellent customer service, and identifying knowledge gaps. The role involves owning key IT tools and platforms used by engineering teams, driving the engineering support experience, and proactively identifying opportunities to expand tooling support by collaborating with engineering customers. This position is for someone who has moved beyond traditional helpdesk duties and wants to impact how engineers work at scale. Responsibilities include participating in a rotating live support Slack channel, working closely with engineering teams to close support gaps, and ensuring a positive experience for the internal developer community.
Requirements
- Deep experience with MacOS, Windows, and Linux systems administration.
- Familiarity with modern endpoint management tools (e.g., Microsoft InTune, Jamf).
- Experience supporting developer tools, GitHub, and SaaS tooling.
- Working knowledge of automation/scripting (PowerShell, Bash, Python a plus).
- Solid understanding of networking, storage, and security fundamentals.
- Backup systems, audit logging, and monitoring experience.
Nice To Haves
- Experience supporting internal developer tools or platforms.
- Previous work on a team focused on developer productivity or IT enablement.
- Understanding of access provisioning workflows and permission models in large organizations.
- Experience with cloud and virtualization platforms (vSphere, AWS), storage systems, backup systems, and endpoint environments.
Responsibilities
- Own and support tools used by engineering teams, including user support and automation.
- Support engineering developer hardware, following rigorous company guidelines.
- Proactively identify areas for improved support across IT workflows.
- Engage with a real-time support channel for engineering teams, taking full ownership of issues through resolution.
- Collaborate with engineering and partner IT teams to bridge support gaps and align tooling and process improvements.
- Support systems including MacOS, Windows 10/11, Windows Server, Active Directory, Linux (Ubuntu), GitHub and MDM solutions like InTune and Jamf.
- Keep systems secure and up-to-date in alignment with InfoSec requirements.
- Document procedures, troubleshooting guides, and contribute to shared team knowledge bases.
Benefits
- medical
- dental
- vision
- matching 401(k)
- paid time off
- wellness program
- employee discounts for Sony products
- bonus package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
