IT Support Specialist

Uptown Providers PC • Tigard, OR

12d • $55,000 - $65,000 • Hybrid

About The Position

We are currently seeking an innovative and experienced IT Support professional who is self-motivated, has good communication skills, an attention to detail, and will work to maintain and monitor the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

Requirements

• 1+ years of experience in a technical support role.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Reliable transportation for occasional travel to different office locations, clinics, or user workstations within the Portland-Vancouver area is required.

Nice To Haves

• Associate’s degree in computer science or a related field preferred but not required.
• Certifications are preferred, but not required.

Responsibilities

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Participate in business-wide meetings to provide insight into technical requirements.

Benefits

• Employer contribution towards Medical, Dental, Vision Benefits
• Free Healthcare Services: AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics for health services
• 401k Enrollment, with 3% Employer Contribution
• 3 Weeks Paid Time Off
• Personalized Monthly Bonus program
• Hybrid work location schedule option

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree