IT Support Specialist
About The Position
This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction. By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think. We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too. At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world. Visit our website to know more about the leader in Identity Technologies www.idemia.com
Requirements
- Addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements
- Cooperating with technical teams to ensure customer satisfaction
- Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
- Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
- Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
- Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
- Manages IT assets (computer and communications equipment, servers, and licenses)
- Manages and coordinates access to IT tools while ensuring compliance with security standards
- Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
- Manages complex and major issues and tasks
- Proposes and implements improvement ideas
- Provides training to end users and transfers knowledge to other IT members
- Works with full autonomy
Responsibilities
- Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
- Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
- Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
- Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
- Manages IT assets (computer and communications equipment, servers, and licenses)
- Manages and coordinates access to IT tools while ensuring compliance with security standards
- Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
- Manages complex and major issues and tasks
- Proposes and implements improvement ideas
- Provides training to end users and transfers knowledge to other IT members
- Works with full autonomy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
