IT Support Specialist

Island•Coppell, TX

1d•Onsite

About The Position

Island is seeking a hands-on IT Support Specialist to join their team. This role is crucial for keeping employees productive by serving as the primary point of contact for hardware, software, and access needs. The ideal candidate will combine technical problem-solving with strong communication skills and a sense of ownership.

Requirements

Around 2+ years of experience in an IT support / helpdesk role (must have)
Working knowledge of identity and device management tools, e.g. Okta, Active Directory, or similar (must have)
Comfort supporting macOS and Windows environments and device management solutions (must have)
Experience working in a startup organization or an IDF unit (must have)
Strong troubleshooting skills across both hardware and software
Basic understanding of networking concepts (DNS, DHCP, TCP/IP) and remote connectivity (VPN)
Fluent in English for documentation, policies, and vendor interaction

Nice To Haves

Experience supporting peripherals like printers and meeting room systems
Scripting or automation skills
Okta Certification

Responsibilities

Be the primary point of contact for employees needing IT assistance across hardware, software, and access issues
Diagnose and resolve technical problems through remote sessions and direct interaction, aiming for quick and effective solutions
Take full ownership of support requests, from initial troubleshooting through resolution or escalation when needed
Set up and onboard new employees with the tools they need, including device provisioning and basic guidance
Collaborate with internal teams to improve processes, tools, and the overall user experience
Help maintain office IT infrastructure, such as meeting rooms and shared equipment