IT Support Specialist

Technipower • Childress, TX

28d • Onsite

About The Position

The IT Support Specialist will be responsible for the day-to-day desktop/laptop, cellular, telephone, and local network support of assigned offices and jobsites. This role involves providing end-user support and problem resolution for hardware and software applications, utilizing a trouble-ticketing system for documentation and client communication. The specialist will also be responsible for the implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, and development of specialized systems and operational procedures. This includes assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery, and continued support throughout the life of the jobsite. This is a temporary contract role (6 months+) with the possibility of extension or direct hire.

Requirements

• 3+ years of IT Support experience.
• Working knowledge and practical experience of networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies.
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.).

Nice To Haves

• Conversant in Microsoft operating systems and productivity tools.
• Experience with Cisco network equipment is a plus.
• Engineering and Construction Related Industry Knowledge desired.
• System Administration and support experience would be desired.
• Oracle preferred.

Responsibilities

• Provide day-to-day desktop/laptop, cellular, telephone, and local network support for assigned offices and jobsites.
• Offer end-user support and problem resolution for desktop computers, laptop/notebook computers, printers, peripheral hardware, and software applications.
• Utilize the trouble-ticketing system to document work and facilitate communication with clients.
• Implement, configure, coordinate, control, maintain, troubleshoot, secure, monitor usage, and develop specialized systems/operational procedures.
• Assess jobsite IT support requirements, manage circuit ordering and implementation, and oversee equipment ordering and delivery.
• Provide continued support throughout the life of the jobsite.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed