IT Support Specialist - Head Office (Yorkdale)
About The Position
Retailors is a leading and rapidly expanding retailer specializing in the sports and athleisure industry. We are proud to be the global partner of choice for operating Nike retail locations across Canada, Europe, Australia, New Zealand, and Israel. As part of the Fox Group, Retailors Canada continues to expand its footprint across the country. Our IT team plays a critical role in supporting this growth by delivering reliable technology solutions that keep our Head Office and retail operations running efficiently. We are seeking an experienced IT Support Specialist to join our Head Office team. This role provides technical support across all five of our brands, working closely with both Head Office employees and retail store teams. The ideal candidate is a proactive problem solver, an exceptional team player, and thrives in a fast-paced retail environment.
Requirements
- Minimum of proven five (5) years of experience providing end-user and remote technical support (mandatory).
- Proven hands-on experience supporting ERP systems and retail Point-of-Sale (POS) environments (mandatory).
- Strong experience administering Microsoft 365 Exchange Online and Microsoft Intune.
- Experience managing Active Directory (AD) and Azure Active Directory (AAD)/Microsoft Entra ID.
- Strong knowledge of Microsoft Windows operating systems, including installation, troubleshooting, and administration.
- Extensive hands-on experience with Microsoft SQL Server (STD\Express) and a strong understanding of database architecture, performance tuning, query optimization, and troubleshooting (mandatory).
- Experience supporting HP Retail hardware, including touchscreens, printers, scanners, and HP/Dell desktops and laptops.
- Experience supporting and troubleshooting network printers.
- Solid understanding of networking concepts, including VLANs, routing, SSL tunneling, SSL clients, switching, Wi-Fi, and firewall policies.
- Ability and willingness to work flexible hours, including weekends, holidays, and on-call support when required.
- Valid driver's license with the ability to travel between retail locations as needed.
- Ability to prioritize multiple tasks and perform effectively in a fast-paced retail environment.
Responsibilities
- Provide front-line technical support to onsite and remote end users.
- Support Point-of-Sale (POS) systems, cash register environments, and ERP systems.
- Administer and troubleshoot Microsoft 365 Exchange Online and Microsoft Intune.
- Manage and maintain Active Directory (AD) and Azure Active Directory (AAD)/Microsoft Entra ID.
- Support Microsoft Azure servers, virtual machines, and Windows operating systems.
- Install, configure, and troubleshoot HP Retail hardware, including touchscreens, receipt printers, barcode scanners, and HP/Dell desktops and laptops.
- Support network printers and resolve general network connectivity issues.
- Troubleshoot and support networking technologies, including: VLANs, SSL tunneling, SSL clients, Network switching, Wi-Fi, Firewall policies.
- Provide technical support to retail stores during weekends, holidays, and outside regular business hours, as required.
- Travel between retail locations to support day-to-day operations and new store openings.
- Assist with the setup and deployment of new retail stores in a fast-paced environment.
- Support Mobile Device Management (MDM) solutions, including ManageEngine MDM, Apple device management, and Android device management (asset).
Benefits
- Accommodations for applicants' needs upon request throughout all stages of the recruitment process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
