IT Support Specialist
About The Position
At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders. If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact! Our IT team plays a critical role in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes.
Requirements
- 1.5+ years of experience in IT support, help desk, or service desk environment
- Strong troubleshooting skills across hardware, software, and basic networking
- Working knowledge of Active Directory
- Excellent communication and interpersonal skills with a customer-focused approach
- Ability to multitask and prioritize in a fast-paced environment
- Valid driver’s license and reliable vehicle required
Nice To Haves
- Experience with ITSM tools (ServiceNow preferred)
- CompTIA A+, Network+, or equivalent certification
- Experience in healthcare IT or supporting clinical applications
- Bachelor’s degree or equivalent experience
Responsibilities
- Provide first and second-level technical support to end users via phone, remote access, and in-person assistance
- Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals
- Log, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentation
- Support onboarding and offboarding processes, including account setup, permissions, and hardware deployment
- Perform imaging, setup, maintenance, and upgrades of end-user devices
- Escalate complex or recurring issues to appropriate IT teams
- Travel between NYCBS sites to provide onsite support for clinical and administrative teams
- Maintain and contribute to internal documentation and knowledge base resources
Benefits
- Health Insurance (Day 1)
- Dental, Vision, Life Insurance
- Short & Long-Term Disability
- 401(k) Plan
- Generous PTO
- Tuition Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
